Terms of Service

Updated on December 15, 2018

Brand and Liabilities

IRoute.io is a product of WNDP - WebNegócio Lda. All references to IRoute.io refer to the product as owned and managed by WNDP - WebNegócio Lda. All services provided by IRoute.io may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Portuguese (Portugal) federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless IRoute.io from any claims resulting from the use of service which damages the subscriber or any other party.

Refusal of Services

We reserve the right to refuse, cancel or suspend service, at our sole discretion.


By the Account Activation Date of each month, IRoute.io shall either:

  1. charge the client’s chosen billing method through the associated PayPal subscription; or
  2. deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to IRoute.io by no later than the specified payment due date. IRoute.io shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All PayPal subscriptions are automatically processed through PayPal and charged to the default or backup payment method that you selected upon signup. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient funding, we will send an e-mail notification, at which point the client must resolve the issue with PayPal within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, may be suspended.
  3. our listed prices do NOT include VAT, which is billed as per the MOSS Agreement (EU, country VAT). Clients based in EU, with a valid VAT number (companies) are eligible for a VAT exempt invoice / invalid VAT (individuals in EU) must pay VAT according to the country of residence.

Overages and Fair Usage Policy

There are no overages in our services, however, a fair usage policy applies for sending limits. All our plans state the hourly sending limts limits, should this limit be surpassed often, we'll kindly ask to upgrade the plan, or else it may be suspended until the next billing term.

SMTP Sending Limits (Hourly, per service, all email accounts and domains are accounted for): Personal - 50/hour; Developer - 60/hour; Premium - 80/hour; SMB - 150/hour; Intensive - 200/hour; Enterprise Top 500/hour.

Money Back Guarantee & Refund Policy

Due to the nature of the service provided, we do not offer any refunds.


We operate a support desk where we intend to resolve issues. Opening a payment dispute with our payment gateway or your funding source is a violation of IRoute.io policy and will result in service termination if the dispute is not reversed as well as a 25€ administrative fee.

If we have reached no agreement after 14 days from the date of the initial dispute, service will be terminated and a 25€ invoice will be generated due to the administrative time and costs spent. At this time we will share your name, e-mail address, phone number, address, IP address, signup domain, and PayPal e-mail address with FraudRecord.com.

Account Deactivations

Any account deactivated due to non-payment will be required to pay the previously unpaid invoice or invoices prior to reactivation, unless otherwise specified.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. Account cancellations may take up to 48 hours to process and we encourage you to plan accordingly.

Limitation of Liability

IRoute.io shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from IRoute.io/MailChannels servers going off-line or being unavailable for any reason whatsoever. Furthermore, IRoute.io shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any files from one of IRoute.io's servers. All damages shall be limited to the immediate termination of service.

IRoute.io performs daily backups for all emails accounts, this is done for disaster recovery purposes, in good faith. It's not a guarantee that the data won't be lost. Clients have the ability to perform backups and download those via the control panel and are therefore responsible to run their own backups. IRoute.io assumes no responsibility for any data loss.


Violations of these policies should be referred to support@iroute.io. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account termination.


IRoute.io cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their service was functioning. Certain services provided by IRoute.io are resold. Thus, certain equipment, routing, software and programming used by IRoute.io are not directly owned or written by IRoute.io. Moreover, IRoute.io holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as IRoute.io sees fit.


Outgoing spam will not be tolerated. Spam is defined as unsolicited e-mail. All mailing lists must be double opt-in, meaning that clients must sign up and then verify their e-mail address to be added to your mailing list. Violations of this policy will result in service termination. Spam found to be intentional will result in us sharing your name, e-mail address, phone number, address, IP address, signup domain, and PayPal e-mail address with FraudRecord.com.

Account Activation

By activating your account with IRoute.io, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.


With exception of FraudRecord.com and FraudLabs.com in the case of billing chargebacks and intentional spam, we do not share your information with any third party. We do monitor email and login activity so that we might be proactive in response to any issues whether technical or security. We do review logs that include sender, recipient, and subject when you make a support request.

IRoute.io reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.